Spinz Terms and Conditions

Welcome to Spinz. These Terms and Conditions govern your access to and use of our platform at spinz.com. By registering an account or using our services, you agree to be bound by these terms in full. We encourage you to read this document carefully before you begin playing. At Spinz, we are committed to providing a transparent, fair, and secure gaming environment for all our players.

1. About Us

Spinz casino is operated by Granturo Malta Limited, company registration number C107733, with its registered office at Tower Business Centre, Level 3, Triq It-Torri, Birkirkara, BKR 4013, Malta. We are part of The Wildz Group, which also includes sister brands Wildz, Caxino, Wheelz, and Tuplaus. Our platform is powered by Rootz. We hold a licence issued by the Malta Gaming Authority (MGA), licence reference MGA/B2C/1079/2025, issued on 10 September 2025. Our services are offered to players in English-speaking markets including Finland, Canada (English and French-Canadian), and New Zealand.

2. Eligibility and Registration

To use Spinz online casino, you must meet the following requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be a resident of a country we legally serve.
• You must not be registered on any self-exclusion list.
• You may only hold one account with us at any time.
• The information you provide during registration must be accurate and kept up to date.

At Spinz, we reserve the right to verify your identity at any point. We may request documents including a government-issued ID, proof of address, or proof of payment method. Failure to provide these may result in account suspension or closure.

3. Account Management

3.1 Account Security

You are responsible for maintaining the confidentiality of your login credentials. If you believe your account has been accessed without authorisation, please contact us immediately at support@spinz.com. We will never ask for your password via email or live chat.

3.2 Spinz Casino Login

Your Spinz casino login provides access to all our services. We strongly recommend enabling any available security features to protect your account. Multiple failed login attempts may result in a temporary account lock for your protection.

4. Deposits and Withdrawals

4.1 Deposits

We accept EUR as our sole currency. Our minimum deposit is €10 for most payment methods. We support the following payment options:

• Cards: VISA, MasterCard
• Digital Wallets: Apple Pay, Google Pay, Neteller, Skrill, MiFinity
• Vouchers: Paysafecard (deposit only)
• Bank Transfer: Available for withdrawals only

Please note that certain payment methods are available only in specific regions. MiFinity is available to players in MT, LU, AD, MC, SM, and NZ. Apple Pay (both deposit and withdrawal) is available in BO, MT, LU, AD, MC, and SM. Google Pay deposits are available in NO and SE.

4.2 Spinz Casino Withdrawal Time

Our minimum withdrawal amount is €20. We aim to approve or deny withdrawal requests within 3 business days. After approval, bank transfers take 1–3 business days, and credit card withdrawals also take 1–3 days. Winnings exceeding €50,000 will be paid in instalments: up to €10,000 per day, €25,000 per week, and €100,000 per month. VIP players may be eligible for enhanced withdrawal limits. We apply enhanced KYC checks on cumulative transactions exceeding €2,000.

5. Bonuses and Promotions

5.1 Welcome Bonus

At Spinz, we offer a generous five-deposit welcome package totalling 100% up to €500 and 500 Free Spins:

• Deposit 1: 100% match up to €100 + 100 Free Spins (10 FS/day over 10 days)
• Deposit 2: 50% match up to €100 + 100 Free Spins
• Deposit 3: 50% match up to €100 + 100 Free Spins
• Deposit 4: 25% match up to €100 + 100 Free Spins
• Deposit 5: 25% match up to €100 + 100 Free Spins

All welcome bonus funds are subject to 35x wagering requirements. The minimum qualifying deposit is €10. Each Free Spin carries a value of €0.10. Spinz casino bonus codes and promo codes may apply to specific promotions — please check our promotions page for current offers.

5.2 Spinz No Deposit Bonus

We occasionally offer Spinz no deposit bonus promotions for eligible players. Any Spinz casino no deposit bonus codes must be used in accordance with the specific terms attached to each offer. Free spins issued as part of a no deposit offer are subject to separate wagering conditions. Players seeking spinz casino promo code free spins no deposit offers should check our promotions page regularly, as these are time-limited and subject to availability.

5.3 Ongoing Promotions

Our Spinz Casino platform provides a range of ongoing promotions for existing players, including:

• Cashback Chips: Maximum €100 per chip, minimum €1 to apply, paid as bonus money with 35x wagering.
• Balance Booster: Reload offer — deposit and bonus converted to bonus money, 35x wagering.
• Buy Free Spins Bundles: Available for real-money purchase.
• Progress Bar Rewards: Random rewards as you play.
• Weekly Promotions and Double Speed Promos.

Spinz bonus codes for existing players may be issued through our email communications or promotions page. We reserve the right to modify or withdraw any promotion at any time.

5.4 General Bonus Rules

Wagering contributions vary by game type: slots contribute 100%, table games and Live Casino games contribute 50%, and Video Poker contributes 0%. Certain slot titles are excluded from bonus wagering — a full list of approximately 30 excluded titles is available in our bonus terms.

6. Loyalty Programme

Our Spinz loyalty programme rewards dedicated players with cashback ranging from 10% to 20% of weekly net losses. An additional 2% is added per €2,000 of net loss, up to a maximum of 20%. Cashback carries a 1x wagering requirement with a minimum of €10. Our loyalty programme is centralised across The Wildz Group — your progress counts across Wildz, Caxino, Wheelz, Spinz, and Tuplaus. Loyal players also benefit from a personal account manager and level-up rewards through our Progress Bar system.

7. Games and Software

At Spinz, we provide a wide variety of game types including casino slots, Live Casino, table games, Video Poker, and Virtual Sports. We do not offer a traditional sportsbook. Our game portfolio is powered by leading providers including Play'n GO, Push Gaming, NetEnt, Red Tiger Gaming, Pragmatic Play, Gamomat, Evolution, and TG, among others. Notable titles on our platform include Razor Shark, Jammin' Jars, John Hunter and the Book of Tut, and Rich Wilde series. Our Live Casino is powered by Evolution. We also offer local jackpot games.

Spinz online casino is fully accessible on desktop and mobile-optimised web — no native app download is required. Most games are playable directly from your smartphone or tablet browser.

8. Responsible Gaming

We are deeply committed to promoting responsible gambling. Our platform includes tools to help you manage your play, including deposit limits, session limits, reality checks, and self-exclusion options. If you feel your gambling is becoming a problem, please contact us at support@spinz.com or use our self-exclusion feature immediately. We work in cooperation with responsible gaming organisations and support players who need assistance.

9. Prohibited Activities

When using our services, you must not:

• Provide false or misleading registration information.
• Attempt to exploit technical errors or software bugs for financial gain.
• Use automated software, bots, or scripts to interact with our platform.
• Engage in collusion, fraud, or any form of cheating.
• Open more than one account per person, household, or IP address.

We reserve the right to close accounts and withhold funds where we have reasonable evidence of any prohibited activity.

10. Complaints and Dispute Resolution

If you have a complaint, we ask that you first contact our support team via live chat (available 24/7) or by email at support@spinz.com. For formal complaints, please write to complaints@spinz.com. If we are unable to resolve your dispute to your satisfaction, you may escalate your case to eCOGRA, our approved Alternative Dispute Resolution (ADR) provider. We are committed to resolving all disputes fairly and in a timely manner.

11. Data Protection

We take your privacy seriously. For data-related enquiries or to contact our Data Protection Officer, please reach out to dpo@spinz.com. Our full Privacy Policy explains how we collect, use, and protect your personal data in accordance with applicable legislation.

12. Amendments

We reserve the right to amend these Terms and Conditions at any time. We will notify you of any material changes via email or a notice on our platform. Your continued use of Spinz casino following any such changes constitutes your acceptance of the updated terms.

13. Governing Law

These Terms and Conditions are governed by the laws of Malta. Any disputes arising from your use of our services shall be subject to the jurisdiction of the Maltese courts, without prejudice to your rights as a consumer under the laws of your country of residence.

If you have any questions about our terms, please do not hesitate to contact our support team at support@spinz.com. We are here to help 24/7.