Spinz Casino Privacy Policy

At Spinz Casino, we are deeply committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at spinz.com. We encourage you to read this document carefully so you understand your rights and our obligations. Our platform is operated by Granturo Malta Limited (registration number C107733), with its registered office at Tower Business Centre, Level 3, Triq It-Torri, Birkirkara, BKR 4013, Malta. We are licensed and regulated by the Malta Gaming Authority (MGA), under licence MGA/B2C/1079/2025, issued on 10 September 2025.

Who We Are and How to Contact Us

We at Spinz Casino act as the data controller responsible for your personal information. If you have any questions about how we handle your data, or if you wish to exercise your rights, you can reach our dedicated Data Protection Officer (DPO) by emailing dpo@spinz.com. For general support, our team is available 24/7 via live chat or at support@spinz.com. For formal complaints relating to data handling, please contact us at complaints@spinz.com. We take every query seriously and will respond promptly.

What Information We Collect

When you register and use Spinz Casino, we may collect the following categories of personal data:

• Identity data: full name, date of birth, username, and copies of identification documents
• Contact data: email address, phone number, and country of residence
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Technical data: IP address, browser type, device identifiers, and login timestamps
• Usage data: pages visited, games played, session duration, and click behaviour
• Communications data: records of your interactions with our customer support team
• Verification data: identity verification documents required under KYC (Know Your Customer) obligations

We at Spinz Casino are required by law to conduct enhanced KYC verification for cumulative transactions exceeding €2,000. This is not optional — it is a legal requirement under anti-money laundering regulations that we strictly follow.

How We Use Your Personal Data

Our Spinz Casino platform uses your data for a range of purposes, all of which are grounded in a legitimate legal basis:

Service Delivery and Account Management

We use your information to create and manage your account, process deposits and withdrawals, and ensure you can access all features of our spinz online casino. Minimum deposit at our platform is €10, and minimum withdrawal is €20. Winnings exceeding €50,000 are paid in instalments as outlined in our terms.

Legal Compliance and Responsible Gaming

At Spinz, we are obligated to verify your identity, prevent fraud, and ensure responsible gambling practices. We use your data to monitor gaming behaviour, apply self-exclusion settings if requested, and comply with applicable gaming regulations enforced by the MGA.

Bonuses, Promotions and Loyalty

Our Spinz Casino loyalty programme — which is centralised across the Wildz Group including sister brands Wildz, Caxino, Wheelz, and Tuplaus — requires us to track your activity to calculate cashback, level-up rewards, and bonus eligibility. We use your data to apply offers such as deposit match bonuses, free spins, and cashback chips. We may also contact you about spinz bonus codes, spinz casino promo code free spins, and other personalised offers where you have given us consent to do so.

Marketing Communications

Where you have opted in, we may send you information about spinz com casino bonuses, spinz no deposit bonus offers, and other promotions. You may withdraw your consent to marketing communications at any time by contacting us or updating your account preferences.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients:

• Payment processors and financial institutions to facilitate transactions via Visa, Mastercard, Skrill, Neteller, MiFinity, Apple Pay, Google Pay, Paysafecard, and bank transfer
• Identity verification and KYC service providers
• Game software providers such as Play'n GO, Push Gaming, NetEnt, Pragmatic Play, Evolution, Red Tiger Gaming, and others
• Regulatory authorities, including the Malta Gaming Authority, when required by law
• Our group companies within the Wildz Group, where necessary for loyalty programme management and platform operations
• eCOGRA as our approved Alternative Dispute Resolution (ADR) body

All third parties we work with are bound by strict data processing agreements and are not permitted to use your data for any purpose beyond what we have specified.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Under MGA regulations and anti-money laundering legislation, we are typically required to retain transaction and identity records for a minimum of five years following the closure of your account. After this period, we securely delete or anonymise your data.

Your Rights

Under applicable data protection law, including the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data held by our Spinz Casino platform:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data where we no longer have a legal basis to retain it
• Right to restriction: You may ask us to limit how we process your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact our DPO at dpo@spinz.com. We will respond within 30 days of receiving your request. If you are not satisfied with our response, you have the right to lodge a complaint with the Information and Data Protection Commissioner (IDPC) in Malta.

Cookies and Tracking Technologies

At Spinz Casino, we use cookies and similar tracking technologies to improve your experience on our site, remember your preferences, and analyse how you interact with our platform. You can manage your cookie preferences through your browser settings or via our cookie consent tool. For full details, please refer to our dedicated Cookie Policy.

Security of Your Data

Our Spinz Casino infrastructure implements industry-standard security measures to protect your personal information from unauthorised access, loss, or disclosure. These include SSL encryption, secure data storage, access controls, and regular security audits. While we take every reasonable precaution, no system can guarantee absolute security, and we encourage you to keep your login credentials confidential. If you suspect unauthorised access to your account, contact us immediately via live chat or at support@spinz.com.

International Transfers

We operate in multiple markets including Finland, Canada, and New Zealand. Where your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your information at all times.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will notify you via email or through a prominent notice on our platform. We encourage you to review this page periodically. Continued use of Spinz Casino following any update constitutes your acceptance of the revised policy.